Four steps, from booking your date to the day your keepsake arrives home.
Studio space is limited so each piece gets the time it needs. Booking early means your date will not be full.
Last-minute flower bookings need urgent changes to our schedule, and that carries a late fee. Planning ahead avoids it.
Once your deposit is paid, your order is locked in at the current price. Later increases will not apply to you.
Every order needs specific materials. With notice we can prepare them. Without it, we may not be able to take your order.
Add your chosen products to the cart and check out. The calendar shows which dates are open. Pick your date, pay the deposit, and your booking is confirmed at today's prices.
Once your booking is confirmed we email you our Packaging and Design Guide. It explains how to pack each type of item so it reaches us in good condition. The last page asks a few design questions about your piece. Fill it in, print it and put it in the box so we can start straight away.
One set price covers collecting your items and delivering the finished piece back to you.
Book a courier yourself and send us the tracking details so we can watch for it.
If you are local, you can drop off in Randburg. Book a time first. We cannot take unscheduled drop-offs.
Each type of item is handled differently once it reaches the studio. You get an email as your order moves into each stage.
Your flowers go through a long professional drying process to hold their colour and shape. We then lay out the design. For large pieces we send you a digital layout to approve before any resin is poured.
We remove the proteins and moisture from your milk until it becomes a fine powder, then work it into the product you chose.
We lay out your fabric according to the pattern and instructions you chose. Only once the layout is right do we cut, stitch and stuff the piece.
We make your chosen product first, then set the ashes into it by hand. Any ashes we do not use come back to you with your order.
After a final quality check and polish, your piece is packed and sent home the way you chose at booking.
We confirm your delivery address, dispatch the parcel and send you the waybill so you can track it.
When your order shows as Completed in your account, book your courier and send us the collection details and waybill.
We let you know when it is ready. Book a time in the online calendar. We cannot take unscheduled collections.
Choose your pieces, pick a date and secure it with a deposit.
